Policies:

Attendance and Cancelations:

Attendance Policy:  With appropriate notice (more than 24 hours), Evermore will attempt to reschedule a lesson and no fee will be charged. Any scheduled appointments missed (“no show”) or cancelled within 24 hours of the appointment time cannot be rescheduled and will be charged the full lesson price.

 Late Policy: If you are running late for your lesson, the instructor will allow you to participate if you arrive within 15 minutes of the lesson start time. Please CALL (845) 917-0061 as soon as you know that you cannot attend or are running late.  


Center Cancellation Policy: If Evermore has to cancel a lesson for any reason we will do our best to reschedule the appointment in the current session or will credit the client for the appointment towards a future session/lesson.

 Lesson Substitution Policy: Evermore may choose to not hold riding lessons if it is colder than 30 degrees or if the heat index is above 180 (temperature plus humidity). If the temperature is acceptable but the weather will not allow for mounted lessons (excessive wind, thunder, etc.), Evermore reserves the right to substitute an un-mounted lesson in lieu of riding for the lesson/date in question. Whenever possible, Evermore will contact clients ahead of time to notify them if their lesson will be un-mounted.

Attire

Participants should dress appropriately for the weather, and additionally:

  • Always wear long pants (even during the summer months).

  • Sturdy-soled boots or shoes with a ¼ inch heel. 

  • Jackets and gloves are required during cold weather. 

  • All riders will also be required to wear an ASTM approved helmet, within 5 years of the manufacture date.

    • Helmets must be properly secured at all times when mounted, and during unmounted activities if deemed necessary by the instructor responsible for the class. 

    • Helmets may be purchased by the individual or will be provided by the center.

Payments

Payment for all scheduled lessons is due at the time of booking, unless you've made special arrangements with us.

Payment is due in full prior to the start of each 6 week program session. Invoices for each session are sent approximately one week prior to the start of the session. Receipts for submission for reimbursements for Self Directed, or other, programs will be provided to the family within 24 hours of payment.